Telehealth

Medicare has recently amended the rules regarding Telehealth consultations so we are no longer offering fully bulk-billed Telehealth services. We will continue to offer Telehealth appointments, however please note in some circumstances the doctor may ask you to come in to the clinic.

We will continue to bulk-bill Aged Pensioners and children under 12 during standard business hours and those with COVID/respiratory symptoms. Discounts, where eligible (for students and Health Care Card holders etc), still apply.

Telehealth phone and video appointment fees will be in line with our standard face-to-face appointments. Medicare rebates do apply if you have visited our clinic in the past 12 months.

All patients not eligible to be bulk-billed will be required to pay the full private fee on the day of a Telehealth appointment, just as they would for a face-to-face appointment.

As usual, all billing is at the discretion of our doctors.

FAQ’s
1. What is a Telehealth consult?
    A Telehealth consultation is an over the phone appointment with your Doctor via a phone call or a video chat.
2. How do I book a Telehealth appointment?
    To book a Telehealth consultation, contact the practice directly. Your details and appointment will be confirmed over the phone.
3. How do I prepare for a Telehealth appointment?
    At the time of your appointment your doctor will call you. Please allow a 1 hour window surrounding your appointment, in case your doctor be running late. It may be useful to make a list of what you need to discuss during your consultation, including any medications or referrals you may require. Please ensure that you are in a quiet room for your phone or video call and understand that your Doctor will take notes throughout your consultation.
4. What health concerns CAN I have a Telehealth consult for?

Telehealth is for:

  • Referrals, scripts and medical certificates
  • All care plans
  • Chronic Disease Management
  • Asthma Action Plan (except Peak Flow for intial consultation)
  • Diabetes cycle of care
  • Mental health care plans and reviews

5. What health concerns CAN’T I have a Telehealth consult for?

Telehealth is not for:

  • Immunisations
  • Patients requiring physical examination (may have Telehealth first to determine need to come in)
  • Pregnant mothers in last trimester
  • New baby checks and post natal checks
  • Trauma, lacerations, cuts, sprains etc

6. How does a video consult work?

~ book a Telehealth video consult by phoning us on 3378 1600
~ your doctor enters your mobile number in a secure web page
~ you receive an SMS on your mobile phone with a secure link
~ you click on the link and are taken to a secure website
~ that’s it! You will now have a face to face video consult with your doctor

* You don’t need to download any software or special programs